Question 1

What is TandemPay?

Accepted Answer

TandemPay is a payment processor that converts card payments into stablecoin settlements. Your customers pay with cards, and you receive funds in crypto (USDC, USDT, or other stablecoins) directly to your non-custodial wallets.

Question 2

What fees does TandemPay charge?

Accepted Answer

TandemPay provides custom transaction rates based on your business vertical, processing volume, and risk profile. Your rate and any applicable fees are clearly disclosed before you begin processing.

Question 3

How does non-custodial settlement work?

Accepted Answer

TandemPay does not hold custody of your funds. All settlements are executed through smart contracts with hardcoded destination addresses that you provide. We cannot access, freeze, or redirect settled funds.

Question 4

How are chargebacks handled?

Accepted Answer

Card payments processed through TandemPay may be subject to chargebacks initiated by cardholders through their issuing banks. Merchants are responsible for maintaining transaction records and responding to chargeback inquiries. Specific liability policies and chargeback procedures are detailed in merchant agreements. Contact contact@tandempay.io for information on chargeback policies for your business.

Frequently Asked Questions

General

Fees & Pricing

Security & Custody

Operations

Getting Started

Still have questions?

Frequently Asked Questions

General

What is TandemPay?

Who is TandemPay for?

Do my customers need crypto wallets?

Fees & Pricing

What fees does TandemPay charge?

How does this compare to other processors?

Are there any other fees?

Security & Custody

How does non-custodial settlement work?

What smart contracts does TandemPay use?

Which blockchains are supported?

Operations

How long does settlement take?

What payment methods are supported?

How are chargebacks handled?

How do refunds work?

Getting Started

How do I apply?

What's the approval process?

How do I integrate TandemPay?

How do I get support?

Still have questions?